Shipping policy

 

Shipping Policy

At NOZOMI, we are committed to providing you with a seamless shopping experience, including reliable and efficient shipping. Please review our shipping policy for detailed information about our shipping methods, costs, and delivery times.

Shipping Information

Worldwide Shipping

  • We offer free worldwide shipping on all orders, ensuring that our products can reach you no matter where you are located.

Express Delivery

  • We provide express delivery for all international orders.
  • Delivery Time: 5-7 business days* from the date of shipment.
  • *Please note that delivery times are estimates and can vary depending on your location and factors beyond our control, such as customs processing times in your country.

Order Processing Time

  • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

Tracking Your Order

  • After your order has been shipped, you will receive an email with your tracking number and a link to track your package. You can track the progress of your shipment directly on the courier's website.

Customs, Duties, and Taxes

  • Please be aware that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient.
  • NOZOMI has no control over these charges and cannot predict their amount. Customs policies vary widely from country to country. Please contact your local customs office for more information.

Delivery Issues

Delayed or Lost Packages

  • If your package is delayed beyond the estimated delivery time, please contact us at [Your Business Email] for assistance. We will work with the shipping carrier to resolve any issues.
  • If your package is lost in transit, we will initiate a claim with the shipping carrier and keep you informed throughout the process.

Incorrect Address

  • Please ensure that you provide the correct shipping address at checkout. NOZOMI is not responsible for packages delivered to an incorrect address provided by the customer.
  • If you realize that you have provided an incorrect address, please contact us immediately at customer@nozomicollection.com. If the order has not yet been shipped, we will do our best to update the shipping address.

Returns and Exchanges

  • We accept returns within 14 days of delivery, provided that the items are in their original packaging, unused, and in the same condition as when you received them.
  • If you are not happy with the product, you may return it. However, for health reasons, it is very important that the product has not been used.
  • All returns will be thoroughly inspected upon arrival at our warehouse to ensure they meet the above conditions.
  • You are responsible for the cost of return shipping. Please review our Return Policy for more details.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

NOZOMI

M: customer@nozomicollection.com